The Electrical Training Center Inc. was founded in 1998 to meet the ever-increasing demand in today’s market for qualified electrical helpers. In 1999, Electrical Training Center was licensed by the New York State Education Department and began their first class in electrical training.  In 2003, Electrical and HVAC/R Training Center changed ownership and began to expand the curriculums and programs offered at Electrical and HVAC/R Training Center. Currently the Electrical and HVAC/R Training Center Inc, offers a wide range of curriculum to serve the electrical, HVAC/R, Green Technology, & Construction industries. We train entry-level helpers for the electrical and construction industries and entry-level technicians for the HVAC/R industry. Additionally, our courses and seminars are designed for those already employed in the workforce seeking professional development and/or requiring continuing education to maintain their credentials in the industries.

Electrical and HVAC/R Training Center has one campus with two buildings located at 65 Elm Street and 70 Elm Street in Copiague, New York. The campus is located within walking distance (three blocks) from the Copiague Train Station of the Long Island Rail Road.

Administrative offices for Admissions, Registrar, Placement, Assistant Directors, and Bursar are located on the main floor of 65 Elm Street. Additionally, 65 Elm Street has a reception area, a student lounge, two large modern air-conditioned classrooms, one very large classroom, and electrical labs equipped with individual work stations for basic electrical circuitry projects; motor & motor control wiring projects; security & fire alarm projects; along with wires, hardware and tools of the trade; student and staff restrooms designated separately for men and women are available in this building. Classrooms are equipped with white boards, instructor-use computers, along with tv and/or projector screens.
The Director’s office is located at 70 Elm Street, along office, Registrar Assistant office, and Compliance Manager office;   Additionally, 70 Elm Street has a student lounge, a teacher’s lounge, student and staff restrooms designated separately for men and women; three large modern air-conditioned classrooms, one very large classroom, and HVAC/R labs equipped with air conditioners (wall unit & central ac’s), ice machines; a chiller; gas & oil fired furnaces, boilers; hot water heaters; oil burner primary controls; gas burner controls; refrigeration system controls; acetylene torches; refrigerant (disposable and recovery cylinders); along with hardware and tools related to the trade.

Classes are held between the hours of 8:00 AM to 10:30 PM, Monday through Friday, and from 8:00 AM to 4:00 PM on Saturdays and Sundays.  Administration office hours are Monday –Thursday 8:00am-7:00pm, Fridays 8:00am-3:00pm, and Saturdays 8:00am – 11:00am

It is the mission of the Electrical and HVAC/R Training Center to educate and prepare 

The student is encouraged to bring any complaint to the attention of the Registrar or Assistant Director who will address the matter.  If the situation warrants it, the student may request a meeting with the Director or send a letter detailing the problem.  A written response will be made within 10 business days from the receipt of a written complaint.  The Director can appoint a committee of at least three people to assess the situation.  The staff and the faculty of the Electrical and HVAC/R Training Center are committed to assist students as much as possible to resolve any problems that may interfere with their success at Electrical and HVAC/R Training Center.

Complaints to BPSS
A grievance may also be directed to the attention of the New York State Department of Education, Bureau of Proprietary School Supervision, 116 West 32nd Street, 5th floor, NYC, NY 10001.

If you are or were a student or an employee of a Licensed Private or Registered Business School in the State of New York and you believe that Electrical and HVAC/R Training Center or anyone representing Electrical and HVAC/R Training Center has acted unlawfully, you have the right to file a complaint with the New York State Education Department.

You may make complaints about the conduct of Electrical and HVAC/R Training Center, advertising, standards and methods of instruction, equipment, facilities, qualifications of teaching and management personnel, enrollment agreement, methods of collecting tuition and other charges, school license or registration, school and student records, and private school agent.

The steps you must take to file a complaint are:

1.    Write to the New York State Education Department at 116 West 32nd Street, 5th floor, NYC, NY 10001 or telephone the Department (212) 643-4760, requesting an interview for the purpose of filing a written complaint.  Bring all relevant documents with you to the interview, including an enrollment agreement, financial aid application, transcripts, etc.  
An investigator from the department will meet you and go through your complaint in detail.
2.    If you cannot come for an interview, send a letter or call the office to request a complaint form.  You must complete and sign this form and mail it to the office.  Please include with it copies of all relevant documents.  You should keep the originals.  You must file a complaint within two years after the alleged illegal conduct took place.  The Bureau cannot investigate any complaint made more than two years after the date of the occurrence.
3.    The investigator will attempt to resolve the complaint as quickly as possible and may contact you in the future with follow-up.  You should provide all information requested as quickly as possible; delay may affect the investigation of our complaint.  When appropriate, the investigator will try to negotiate with Electrical and HVAC/R Training Center informally.  If the Department determines that the violations of law have been committed and Electrical and HVAC/R Training Center fails to take satisfactory and appropriate action, then the Department may proceed with formal disciplinary charges.
4.     In addition to filing a complaint with the Department, you may also try to resolve your complaint directly with Electrical and HVAC/R Training Center.  Use Electrical and HVAC/R Training Center's internal grievance procedure or discuss your problems with teachers, department heads, or Electrical and HVAC/R Training Center director. We suggest that you do so in writing and that you keep copies of all correspondence to Electrical and HVAC/R Training Center.  However, Electrical and HVAC/R Training Center cannot require you to do this before you file a complaint with the New York State Education Department.  If you do file a complaint with the Department, please advise the Bureau of any action that you take to attempt to resolve the grievance.

Complaints to ACCET refer to Document 49.1 www.accet.org/documents-form (as shown below):

NOTICE TO STUDENTS: ACCET COMPLAINT PROCEDURE
This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided. When problems arise, students should make every attempt to find a fair and reasonable solution through the institution’s internal complaint procedure, which is required of ACCET accredited institutions and frequently requires the submission of a written complaint. Refer to the institution’s written complaint procedure which is published in the institution’s catalog or otherwise available from the institution, upon request. Note that ACCET will process complaints which involve ACCET standards and policies and, therefore, are within the scope of the accrediting agency.

In the event that a student has exercised the institution's formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:
1. Complaints should be submitted in writing and mailed, or emailed to the ACCET office. Complaints received by phone will be documented, but the complainant will be requested to submit the complaint in writing.
2. The letter of complaint must contain the following:
a) Name and location of the ACCET institution;
b) A detailed description of the alleged problem(s);
c) The approximate date(s) that the problem(s) occurred;
d) The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students;
e) What was previously done to resolve the complaint, along with evidence demonstrating that the institution's complaint procedure was followed prior to contacting ACCET;
f) The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained,
ACCET will not reveal his or her name to the institution involved; and
g) The status of the complainant with the institution (e.g. current student, former student, etc.).

3. In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course outline, correspondence between the student and the institution).

4. SEND TO: ACCET
CHAIR, COMPLAINT REVIEW COMMITTEE
1722 N Street, NW
Washington, DC 20036
Telephone: (202) 955-1113
Fax: (202) 955-1118 or (202) 955-5306
Email: complaints@accet.org
Website: www.accet.org
Note: Complainants will receive an acknowledgement of receipt within 15 days.